Customer Needs
Gleaners, a non-profit organization committed to their cause, encountered specific challenges that drove the need for proactive managed services and cybersecurity:
Incomplete Cybersecurity: Gleaners’ previous MSP did not provide a comprehensive cybersecurity solution, leaving Gleaners vulnerable to attackers.
Lack of Reporting: The absence of thorough reporting from their previous MSP made it challenging for Gleaners to evaluate their cybersecurity and operational performance accurately.
Cyber Resilience: To protect their sensitive data and reputation, Gleaners sought to fortify their cybersecurity defenses against an evolving landscape of cyber threats.
Customer Managed Services Solution
In response to these critical cybersecurity challenges, EXOS IT stepped in with a complete solution, including:
Comprehensive Cybersecurity Package: We implemented a full cybersecurity package that includes 24/7 proactive detection and response to prevent cyberattacks. Additionally, employees now receive monthly phishing email education, strengthening their front line of defense.
Monthly Reporting: Our monthly reporting system provides Gleaners with real-time insights into their IT and cybersecurity status, ensuring transparency and informed decision-making.
Strategic Services: We are committed to a partnership with Gleaners, where EXOS IT’s experts collaborate with Gleaner’s team to create a roadmap for future innovation. Through our strategic services, we analyze data, identify trends, and co-create an IT and cybersecurity strategy tailored to their unique needs.
Customer Projects
Once onboarded, we worked together to execute the following projects, adding additional value to our offerings.
Refine New Hire Onboarding: We streamlined and restructured the employee onboarding process to ensure efficiency and effectiveness, contributing to a smoother transition for new team members.
Fresh Connect Rollout: We facilitated the successful implementation of Fresh Connect, an advanced platform, by integrating essential features such as printing and VPN services to enhance the organization’s workflow and productivity.
Mobile Device Management: We implemented a mobile technology transformation by deploying iPads and optimizing their usage through a robust Mobile Device Management (MDM) solution, enhancing employee mobility and application accessibility.