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Choose a dedicated team of IT service desk professionals who have a 97/100 customer feedback rating.
Rely on an efficient IT support team who can effectively resolve 5,000+ tickets in just 1 month.
Trust us to resolve simple and complex issues as we employ Tier 1 to 3 support technicians at our service desk.
Hear back from our team in just 14.8 minutes on average when you submit a support ticket to our service desk.
Receive after-hours support when needed instead of having to wait until the next day to solve your issue.
EXOS IT delivers reliable service desk support operated by skilled technicians who can resolve complex IT issues. We offer after-hours on-call services to ensure we address critical issues promptly.
Our team performs regular system maintenance to keep your IT tools running at peak performance. This proactivity reduces the number of issues you face.
We have clear, transparent guidelines and scope for our service desk so that you know exactly what to expect and how to maximize the value you get from any service desk request.
If an IT issue cannot be resolved remotely, onsite support is available. In these cases, we would send a technician to your office to diagnose and troubleshoot the issue.
That’s why it’s important to ensure your IT support can offer assistance to all end-users, not just your system admins.
EXOS IT’s service desk provides that level of support. We work with anyone on your team who has an IT problem.
This way, every employee can maintain peak productivity.
We achieve this by leveraging a deep understanding of your IT environment and using advanced tools to diagnose and address issues. Our adaptability and flexibility allow us to tailor solutions to each specific situation and meet your overall needs.
This capability ensures that your business can maintain productivity without prolonged disruptions.
That’s why EXOS IT offers remote assistance too. We can diagnose and resolve problems without the need for physical presence.
This approach significantly reduces the time needed to restore operations.
EXOS IT offers comprehensive IT asset management. We track your inventory, aid in resource optimization, and provide strategic planning.
Additionally, proper asset management can reduce IT costs by up to 30%.
6,000+
Endpoints secured by our managed cybersecurity team
6,000+
Endpoints managed and optimized by our IT professionals
14.8 Min.
Average resolution time for Service Desk Support tickets
The average employee wastes 22 minutes a day dealing with IT-related issues. Swift support is needed to reduce that number, but proactive service is even better.
We’re confident that you’ll love the support that our service desk can provide. However, we also want you to view them as an added benefit, not a daily necessity.
That is why the EXOS IT service desk is dedicated to digging into the root cause of each issue. After each interaction, we want to minimize the likelihood of the same issue appearing again.
Our goal is to lower the number of tickets your team sends each quarter. Part of that goal is to discover why repeat issues are occurring, and resolve the problem at its root.
EXOS IT
135 N Pennsylvania St suite 2300, Indianapolis, IN 46204, United States
After-hours support refers to our availability outside of regular business hours. This means the service desk operates during evenings, nights, weekends, or holidays. On-call support is a reactive service provided during off-hours for emergencies.
After-hours support is open to any issue at any time. On-call support is used for critical issues that cannot wait until the next business day. While our on-call support is after-hours, the difference between the two services comes down to the urgency of the issue.
To preserve IT performance, essential system maintenance tasks include disk cleanup, which removes unnecessary files to free up space, and disk defragmentation, which reorganizes data to speed up file access.
Regular software updates, antivirus scans, and hardware checks also play a crucial role in maintaining system efficiency and security.
EXOS IT is uniquely focused on cybersecurity. Therefore, we put additional effort into training everyone on our team to protect client data.
Any data that you share with our service desk during a support interaction will be protected with the highest industry standards. As a CMMC-certified company, we are uniquely qualified to ensure information stays secure enough to meet federal government standards.
Scalability is one of the top benefits of partnering with EXOS IT. We want to ensure that your IT systems are tailor-fit to your specific needs, no matter how your business evolves.
Therefore, we remain flexible throughout our engagement. You are welcome to scale services up or down as your business needs change.
During our monthly and quarterly meetings, we provide reports that showcase the number of tickets processed, number of tickets created, number of tickets created by username, and hours utilized by technicians as KPIs.
Analyzing the number of tickets processed against those created provides insight into the team’s efficiency in handling issues. Tracking tickets by username helps identify patterns or recurring problems, while monitoring the hours utilized by technicians shows how time is managed and whether the team is operating at optimal capacity.
Count on our established support practices that we’ve been refining since our inception in 2009.
Access strategic support for your cloud systems since EXOS IT employs AWS and Azure cloud experts in-house.
Utilize key insights from our service desk to help you establish a resilient IT roadmap that mitigates common recurring issues.
Protect all information stored on your network using our 6-layer defense-in-depth cybersecurity strategy.
Leverage real-time performance alerts to become aware of a potential issue before it impacts your end-users.
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