Enhancing Cybersecurity and Improving Government Efficiency for the City of Noblesville
Customer Challenge
The City of Noblesville, a large municipality with 450 users, contracted with EXOS IT in 2019 due to their growing business and technical needs. They required a proactive partner to manage their increasing technical demands and develop a clear future roadmap. Additionally, they faced significant cybersecurity concerns, particularly in light of the growing threat of ransomware affecting over 400 cities in the US.
Customer Solution
EXOS IT provided the City with dedicated onsite resources, including an IT Director, a Network Server Senior Technical Consultant, and two Tier 1/Tier 2 Technical Consultants to handle all IT functions. The comprehensive solution included Vmware, Hyper-V, Windows Server, Active Directory, Office 365, and Business Continuity and Disaster Recovery. Sondhi Solutions’ leadership team worked closely with the Mayor and his staff to transform the culture and expectations of the City’s IT Department.
Customer Value
The partnership focused on two major initiatives: enhancing cybersecurity and improving government efficiency. Sondhi Solutions’ proactive security team provided stability and safety, training staff on how to recognize, prepare for, and protect against cyber threats. The rigorous knowledge management and training practices ensured service continuity, with multiple consultants familiar with the City’s environment, reducing downtime. Utilizing ConnectWise, they built a robust knowledge base with FAQs, how-tos, and troubleshooting articles, allowing the Service Desk Team to share knowledge and document complex scenarios.
This strategic partnership has allowed the City of Noblesville to address its growing IT needs effectively while enhancing its cybersecurity posture and operational efficiency.