Managed IT Support

Service Desk Support

Exos

Comprehensive End-User Support with EXOS IT

Partnering with EXOS IT for service desk support ensures your business has access to a team of dedicated service desk consultants ready to address and resolve your ticketing needs. We recognize that critical issues occur outside of regular business hours, which is why our team is available for after-hours support through on-call services.

"Awesome service. Marisol has done an outstanding job. I really appreciate her."
"EXOS IT was very thorough in researching the issue, and followed up with the explanation. Greatly appreciated their help."
Monty McDougal was the technician helping me. He was able to detect the problem and solved it right away. As always, it was a pleasure working with EXOS IT personnel.
EXOS IT Service Desk User
EXOS IT Service Desk User
EXOS IT Service Desk User
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See the Case Study

Gleaners Managed Services and Cybersecurity Solution

As nonprofits increasingly rely on technology to drive their missions, protect sensitive donor data, and ensure the seamless operation of their programs, the significance of robust cybersecurity measures cannot be overstated. In this case study, we delve into the pivotal role cybersecurity plays in enabling nonprofits to fulfill their philanthropic objectives while safeguarding their digital assets and preserving the trust of their supporters.

Managed Services and Cybersecurity Success for Indianapolis Non Profit

Key Benefits

  • Prompt Issue Resolution with Expert Support

    Our comprehensive service desk support includes workstation setup, training, and troubleshooting hardware and software issues. The EXOS IT team has the depth and expertise you need, including certifications in CCNA, CAPM, CSM, CSPO, ITIL, MCP, MCSA, MCTS, PMP, Six Sigma, SPHR, and COBIT 5.

  • After-Hours Support

    After-hours, on-call support ensures that your business has access to expert assistance whenever you need it.

  • Proactive System Maintenance

    Performing regular maintenance activities, such as disk cleanups and defragmentation, keeps your systems optimized and running efficiently. Our proactive approach helps prevent issues before they impact your business.

  • Detailed Monthly Reporting and Alerts

    Stay informed with our monthly ticket reporting and performance alerts. We identify trends and provide insights on potential issues, helping you make informed decisions and maintain optimal system performance.